Driver Terms of Service
These Driver Terms of Service ("Driver Terms") are a binding agreement between you ("you", "Driver") and Drivesey, Inc. ("Drivesey", "we", "us") governing your use of the Drivesey platform as an independent Driver. By signing up to drive, accepting bids, or otherwise using the platform as a Driver, you agree to these Driver Terms. Your status as an independent contractor is set out in the separate Independent Contractor Agreement, which you also accept at signup.
1. Definitions
- Customer: a person who posts a delivery request through Drivesey.
- Bid: your offer (price and per-minute wait-fee rate) to perform a specific delivery for a specific Customer.
- Stop: any pickup location on a delivery. Single-pickup orders have one stop; multi-stop orders have the stops the Customer specified, in their stated order.
- Active Delivery: the period from your acceptance through confirmed drop-off (or cancellation).
2. You are running your own business
You are an independent contractor. Drivesey does not control how, when, or whether you work. You set your own bid prices and your own wait-fee rate. You may accept or decline any work without penalty. You may run competing apps concurrently. You supply your own vehicle and any equipment, and you are responsible for the insurance the law requires of you (see Section 9). You are responsible for your own taxes, including self-employment tax and mileage records. See the Independent Contractor Agreement for the full statement of your status.
3. Bidding and acceptance
You set the price of each bid. There is no platform floor and no platform-imposed acceptance rate. Each bid you place carries your current per-minute wait-fee rate (see Section 4); the Customer sees that rate before accepting your bid. Once accepted, the bid becomes a delivery contract between you and the Customer; Drivesey is not a party to that contract.
4. Wait fees your rate, your money, your limits
4.1 You set the rate
You set your per-minute wait-fee rate in your driver app (Earnings tab). The rate is bounded at zero (no wait fee) through two dollars ($2.00) per minute and defaults to thirty-five cents ($0.35) per minute. The rate at the time you place a bid is captured onto that bid and does not change for that delivery if you later update your profile rate.
4.2 100% to you, charged on delivery
One hundred percent (100%) of any wait fee you earn is transferred to your Stripe Connect account. Drivesey takes no portion. The fee is collected as a separate Stripe transaction on the Customer's card at the moment you confirm drop-off and arrives in your payouts on the standard schedule for delivery earnings.
4.3 The grace period and rounding (set by the platform)
The first five (5) minutes of waiting at each stop are not billable (the grace period). Time exceeding the grace period at each stop is rounded UP to the next whole minute and multiplied by your rate. Billable minutes are summed across stops. The grace period and the rounding rule are set by the platform and are not adjustable per Driver; they exist so Customers see the same fairness rules from every Driver.
4.4 You must be at the pickup to start a timer, and stay to keep it running
To start a wait timer at a stop, your device must:
- Have location services enabled and granted to Drivesey;
- Have reported a location reading within the last two (2) minutes; and
- Be within eight hundred (800) meters of that stop's coordinates. Before comparing, the platform credits your device's own reported GPS accuracy (up to five hundred (500) meters), so an honest but imprecise reading while you are standing at the door does not lock you out.
If any of these is not satisfied, the platform refuses to start the timer and the message it returns tells you which check failed ("no location", "stale location", "you're about Xm away"). This is the enforcement mechanism that lets Customers trust the wait fee, and it binds you the same way it protects them. Disable any of the above and you will not be able to bill wait time for that stop, even if you were in fact waiting.
A running timer also stops on its own the moment your location shows you leaving the pickup, and any stretch we cannot confirm you were there (for instance, if your location goes dark) is not billed. So a wait fee only ever covers time you were genuinely waiting at the pickup. Keep the app's location on through the wait and you get credit for every minute; step away or cut location and the clock stops.
4.5 Locations we cannot fence
A small percentage of pickup addresses cannot be resolved to precise coordinates by our geocoder (typically rural addresses). In those cases the geofence cannot be enforced technically; you may start a timer without the location check, but the timer is logged in our audit records as "ungeofenced". If a Customer disputes an ungeofenced wait fee, the in-thread messages you exchanged with them (which we recommend you use to keep them informed of any wait) become the primary evidence supporting the charge.
4.6 Disputes
A Customer may dispute a wait fee within thirty (30) days. Drivesey will review your location reading at the start and end of the timer, the audit log for the stop, and any messages exchanged. If the record supports the charge, the fee stands. If it does not, Drivesey may refund the Customer the unsupported portion; you will not receive that portion in your payout. You will not be penalized, deplatformed, or have your acceptance rate affected for losing a contested wait fee. Decisions are appealable to support@drivesey.com.
5. Location and privacy
During an Active Delivery, the Drivesey app accesses your device location for two purposes: to provide the Customer with your approximate distance and ETA, and to enforce the wait-timer geofence above. Location services must be enabled and granted to Drivesey for the duration of an Active Delivery; the app will automatically begin reporting your location at acceptance and stop reporting at drop-off confirmation.
Outside of an Active Delivery, the app does not access your location. We store only the most recent reading (overwritten with each new reading), never a track or history, and clear the reading the moment a delivery is marked complete. We do not share your location with anyone other than the Customer of the Active Delivery for ETA purposes.
6. Payment, payouts, and platform fee
Drivesey takes ten percent (10%) of the delivery fee on each completed delivery, plus a one-dollar ($1) flat platform fee. Drivesey takes nothing from tips and nothing from wait fees. Drivesey also waives both the percentage and the flat fee until you've completed three hundred dollars ($300) of delivery earnings (the new-driver ramp). Payouts run through Stripe Connect; you must complete Stripe's verification before accepting deliveries.
Non-performance. Payment is earned by completing the delivery you accepted. If you accept a delivery and then fail to perform it through your own action or omission (for example, you do not collect or do not deliver the items), you are not entitled to the fee for that delivery. If you believe a failure was outside your control, contact support@drivesey.com and Drivesey will review the record before deciding. As stated elsewhere, simply declining work, or releasing a job you cannot get to in time, is not a failure and carries no penalty.
No gaming of credits. Referral credits, promotions, and the new-driver ramp are for genuine deliveries. Faking location, running deliveries to yourself or a colluding account, opening multiple accounts, or otherwise manufacturing activity to collect credit you did not earn is a material breach, and Drivesey may withhold or reverse the affected amounts.
7. Tips
One hundred percent (100%) of in-app tips are transferred to you with each delivery's payout. Cash tips are between you and the Customer; Drivesey records the Customer's stated cash tip on the delivery for your bookkeeping (it appears in your Earnings tab as "Cash tips (off-platform, your records)") but never collects, holds, or sees the money. The cash tip total in your Earnings tab is provided for your convenience and remains your responsibility for tax purposes.
8. Background check
You must pass a background check before accepting your first delivery. The check is a marketplace safety standard required by our insurance partners and by the Customers using the platform; you pay the one-time fee directly through Stripe at sign-up. Drivesey does not profit from the check.
The check is performed by an independent consumer-reporting agency. As a separate step, that agency will present you with a stand-alone disclosure and ask for your written authorization before it obtains any report, as the Fair Credit Reporting Act requires; the check does not run until you give that authorization. You agree that Drivesey may receive the agency's pass/fail result and act on it, and that a background check may be repeated periodically, on the same authorization, while you remain active on the platform.
9. Insurance
You are responsible for maintaining the auto insurance the law requires of you, in force whenever you drive. Drivesey does not require you to buy any particular policy and does not collect or verify insurance certificates. Be aware that personal auto policies often exclude delivering for pay; whether and how your policy covers your delivery work is between you and your insurer. Driving without the insurance the law requires is a material breach of these Driver Terms, and the consequences of doing so are yours alone.
Because you are an independent contractor, you are not covered by workers' compensation through Drivesey and are not eligible for workers' compensation benefits from Drivesey. You are responsible for your own coverage for injury or loss, whether through your own occupational-accident or workers' compensation policy or otherwise.
10. Multi-app freedom and right to refuse
You may operate any other delivery or courier platform, and any delivery business of your own, concurrently with Drivesey, including while the Drivesey board is open. You may decline any delivery, ignore the board, or stop driving at any time without consequence. Drivesey does not track acceptance rates and does not penalize Drivers who routinely counter-bid or who decline work.
11. Prohibited items
Drivesey does not support the pickup or delivery of: prescription medications or any pharmacy-counter item; alcohol in any form; tobacco, nicotine, or vaping products; firearms, ammunition, or other weapons; marijuana or marijuana products regardless of state licensing; illegal items or substances, hazardous materials, or currency; or people or animals.
These categories carry obligations that would land on you at the door: age verification and its liability for alcohol and tobacco, prescription-privacy handling for pharmacy items, and licensing rules for the rest. Customers are prohibited from requesting them (Customer Terms, Section 10). If you reasonably believe a delivery involves a prohibited item, decline it, or cancel it on discovery at the counter, and report it to support. Declining or cancelling a prohibited-item delivery never affects your standing, your rating, or your access to the board. Knowingly transporting a prohibited item through the platform is a material violation of these Driver Terms, and you bear sole responsibility for any consequences of doing so.
12. Tax responsibility
You are responsible for reporting your own income, including delivery earnings, tips (both in-app and cash), and any other compensation received through the platform. Drivesey issues a 1099-NEC where required by law. Drivesey does not withhold taxes from your payouts.
13. Customer satisfaction standard, suspension, and termination
Customer satisfaction standard. Customers rate each completed delivery from 1 to 5 stars. Your displayed rating is a rolling average of your most recent twenty (20) ratings, and the standard applies only after you have received at least ten (10) lifetime ratings. If your rolling average falls below 2.5, you receive a written warning; if it remains below 2.5 after your next ten (10) rated deliveries, you receive a final notice with a thirty (30) day period to recover; if it is still below 2.5 at the end of that period, your access to the marketplace ends. Your standing clears the moment your rolling average recovers to 2.5 or above. This standard measures one thing only: what Customers report about completed deliveries. It never considers your acceptance rate, declined work, counter-bids, hours, or availability, and a Customer's contested wait fee never affects it.
Suspension and termination. Drivesey may also suspend your account for a material violation of these Driver Terms, including: starting a wait timer from outside a pickup (when the geofence is in force), knowingly transporting a prohibited item (Section 11), repeated abuse of the dispute process, operating without legally required insurance, repeated failure to confirm pickup or drop-off after acceptance, or harm to a Customer. You may close your account at any time by contacting support; we will retain only the records required by law, our payment processor, and our insurance partners.
14. Limitation of liability
To the maximum extent permitted by law, Drivesey's aggregate liability to you arising out of or relating to your use of the platform is limited to the platform fees Drivesey collected from your earnings in the six (6) months preceding the claim. Drivesey is not liable for indirect, incidental, special, consequential, or punitive damages, including lost earnings opportunity.
15. Dispute resolution and arbitration please read; it affects your legal rights
15.1 Informal resolution first
Before starting arbitration, you agree to first email support@drivesey.com with a short description of the dispute and the outcome you want, and to give Drivesey sixty (60) days to resolve it. Drivesey agrees to do the same before bringing a dispute against you. This step is required before either side files for arbitration, and it pauses any deadline that would otherwise run during those sixty days.
15.2 Agreement to arbitrate
If the informal step does not resolve it, you and Drivesey agree that any dispute arising out of or relating to these Driver Terms, the Independent Contractor Agreement, or your relationship with Drivesey will be resolved by final and binding individual arbitration, governed by the Federal Arbitration Act, rather than in court. This expressly includes disputes about your classification as an independent contractor, about pay, fees, wait fees, or the termination of your access. It does not apply to the matters carved out in Section 15.4.
15.3 Class and representative waiver
You and Drivesey agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or member in any class, collective, consolidated, or representative proceeding, including a representative action brought on behalf of others under a private-attorney- general statute. The arbitrator may award relief only to the individual party seeking it. Whether this waiver is enforceable is a question for a court, not the arbitrator. If a court finds it unenforceable as to a particular claim, that claim proceeds in court while the remaining claims stay in arbitration.
15.4 What is not covered
Either party may still bring a qualifying claim in small-claims court, seek injunctive relief in court to stop misuse of the platform or intellectual property, or file a report or charge with a government agency such as a labor board or the EEOC. Nothing here prevents a government agency from investigating or acting, and Drivesey will not retaliate against you for filing with one.
15.5 Your right to opt out
Arbitration is not a condition of driving with Drivesey. You may opt out of this Section 15 by emailing support@drivesey.com with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Driver Terms. Opting out does not affect any other part of these Driver Terms, and Drivesey will not treat you any differently, or limit your access to the board, for doing so.
16. Governing law and contact
These Driver Terms are governed by the laws of the State of Arizona. Any dispute not subject to arbitration under Section 15, and any court proceeding permitted by these Driver Terms, will be handled in the state or federal courts located in or serving Navajo County, Arizona.
Questions: support@drivesey.com
17. General terms
Severability. If any provision of these Driver Terms is held unenforceable, that provision is limited or removed to the minimum extent necessary and the rest stay in full force. Entire agreement. These Driver Terms and the Independent Contractor Agreement are the entire agreement between you and Drivesey about driving on the platform and replace any earlier understanding on the subject. Changes. Drivesey may update these Driver Terms; for material changes we will notify drivers and post the new effective date, and your continued use after that date is your acceptance. No waiver. Drivesey's failure to enforce a provision is not a waiver of its right to enforce it later.