Driver Terms of Service
These Driver Terms of Service ("Driver Terms") are a binding agreement between you ("you", "Driver") and Drivesey, Inc. ("Drivesey", "we", "us") governing your use of the Drivesey platform as an independent Driver. By signing up to drive, accepting bids, or otherwise using the platform as a Driver, you agree to these Driver Terms. Your status as an independent contractor is set out in the separate Independent Contractor Agreement, which you also accept at signup.
1. Definitions
- Customer: a person who posts a delivery request through Drivesey.
- Bid: your offer (price and per-minute wait-fee rate) to perform a specific delivery for a specific Customer.
- Stop: any pickup location on a delivery. Single-pickup orders have one stop; multi-stop orders have the stops the Customer specified, in their stated order.
- Active Delivery: the period from your acceptance through confirmed drop-off (or cancellation).
2. You are running your own business
You are an independent contractor. Drivesey does not control how, when, or whether you work. You set your own bid prices and your own wait-fee rate. You may accept or decline any work without penalty. You may run competing apps concurrently. You supply your own vehicle and any equipment. You carry your own commercial insurance or enroll in the pass-through per-mile program. You are responsible for your own taxes, including self-employment tax and mileage records. See the Independent Contractor Agreement for the full statement of your status.
3. Bidding and acceptance
You set the price of each bid. There is no platform floor and no platform-imposed acceptance rate. Each bid you place carries your current per-minute wait-fee rate (see Section 4); the Customer sees that rate before accepting your bid. Once accepted, the bid becomes a delivery contract between you and the Customer; Drivesey is not a party to that contract.
4. Wait fees your rate, your money, your limits
4.1 You set the rate
You set your per-minute wait-fee rate in your driver app (Earnings tab). The rate is bounded at zero (no wait fee) through two dollars ($2.00) per minute and defaults to thirty-five cents ($0.35) per minute. The rate at the time you place a bid is captured onto that bid and does not change for that delivery if you later update your profile rate.
4.2 100% to you, charged on delivery
One hundred percent (100%) of any wait fee you earn is transferred to your Stripe Connect account. Drivesey takes no portion. The fee is collected as a separate Stripe transaction on the Customer's card at the moment you confirm drop-off and arrives in your payouts on the standard schedule for delivery earnings.
4.3 The grace period and rounding (set by the platform)
The first five (5) minutes of waiting at each stop are not billable (the grace period). Time exceeding the grace period at each stop is rounded UP to the next whole minute and multiplied by your rate. Billable minutes are summed across stops. The grace period and the rounding rule are set by the platform and are not adjustable per Driver; they exist so Customers see the same fairness rules from every Driver.
4.4 You must be at the pickup to start a timer
To start a wait timer at a stop, your device must:
- Have location services enabled and granted to Drivesey;
- Have reported a location reading within the last two (2) minutes; and
- Be within eight hundred (800) meters of that stop's coordinates. Before comparing, the platform credits your device's own reported GPS accuracy (up to five hundred (500) meters), so an honest but imprecise reading while you are standing at the door does not lock you out.
If any of these is not satisfied, the platform refuses to start the timer and the message it returns tells you which check failed ("no location", "stale location", "you're about Xm away"). This is the enforcement mechanism that lets Customers trust the wait fee, and it binds you the same way it protects them. Disable any of the above and you will not be able to bill wait time for that stop, even if you were in fact waiting.
4.5 Locations we cannot fence
A small percentage of pickup addresses cannot be resolved to precise coordinates by our geocoder (typically rural addresses). In those cases the geofence cannot be enforced technically; you may start a timer without the location check, but the timer is logged in our audit records as "ungeofenced". If a Customer disputes an ungeofenced wait fee, the in-thread messages you exchanged with them (which we recommend you use to keep them informed of any wait) become the primary evidence supporting the charge.
4.6 Disputes
A Customer may dispute a wait fee within thirty (30) days. Drivesey will review your location reading at the start and end of the timer, the audit log for the stop, and any messages exchanged. If the record supports the charge, the fee stands. If it does not, Drivesey may refund the Customer the unsupported portion; you will not receive that portion in your payout. You will not be penalized, deplatformed, or have your acceptance rate affected for losing a contested wait fee. Decisions are appealable to support@drivesey.com.
5. Location and privacy
During an Active Delivery, the Drivesey app accesses your device location for two purposes: to provide the Customer with your approximate distance and ETA, and to enforce the wait-timer geofence above. Location services must be enabled and granted to Drivesey for the duration of an Active Delivery; the app will automatically begin reporting your location at acceptance and stop reporting at drop-off confirmation.
Outside of an Active Delivery, the app does not access your location. We store only the most recent reading (overwritten with each new reading), never a track or history, and clear the reading the moment a delivery is marked complete. We do not share your location with anyone other than the Customer of the Active Delivery for ETA purposes.
6. Payment, payouts, and platform fee
Drivesey takes ten percent (10%) of the delivery fee on each completed delivery, plus a one-dollar ($1) flat platform fee. Drivesey takes nothing from tips and nothing from wait fees. Drivesey also waives both the percentage and the flat fee until you've completed three hundred dollars ($300) of delivery earnings (the new-driver ramp). Payouts run through Stripe Connect; you must complete Stripe's verification before accepting deliveries.
7. Tips
One hundred percent (100%) of in-app tips are transferred to you with each delivery's payout. Cash tips are between you and the Customer; Drivesey records the Customer's stated cash tip on the delivery for your bookkeeping (it appears in your Earnings tab as "Cash tips (off-platform, your records)") but never collects, holds, or sees the money. The cash tip total in your Earnings tab is provided for your convenience and remains your responsibility for tax purposes.
8. Background check
You must pass a background check before accepting your first delivery. The check is a marketplace safety standard required by our insurance partners and by the Customers using the platform; you pay the one-time fee directly through Stripe at sign-up. Drivesey does not profit from the check.
9. Insurance
Every delivery on Drivesey must be covered by a commercial-use auto insurance policy in force at the time of the delivery. You may either (a) provide a valid Commercial Certificate of Insurance and pay nothing to Drivesey for coverage, or (b) enroll in Drivesey's per-mile commercial program, in which a per-mile fee at the broker's exact rate (no Drivesey markup) is deducted from your earnings only during Active Deliveries. Per-mile fees, if any, are itemized on your earnings statement as "Commercial Insurance Program Pass-Through Fee".
10. Multi-app freedom and right to refuse
You may operate any other delivery or courier platform, and any delivery business of your own, concurrently with Drivesey, including while the Drivesey board is open. You may decline any delivery, ignore the board, or stop driving at any time without consequence. Drivesey does not track acceptance rates and does not penalize Drivers who routinely counter-bid or who decline work.
11. Prohibited items
Drivesey does not support the pickup or delivery of: prescription medications or any pharmacy-counter item; alcohol in any form; tobacco, nicotine, or vaping products; firearms, ammunition, or other weapons; marijuana or marijuana products regardless of state licensing; illegal items or substances, hazardous materials, or currency; or people or animals.
These categories carry obligations that would land on you at the door: age verification and its liability for alcohol and tobacco, prescription-privacy handling for pharmacy items, and licensing rules for the rest. Customers are prohibited from requesting them (Customer Terms, Section 10). If you reasonably believe a delivery involves a prohibited item, decline it, or cancel it on discovery at the counter, and report it to support. Declining or cancelling a prohibited-item delivery never affects your standing, your rating, or your access to the board. Knowingly transporting a prohibited item through the platform is a material violation of these Driver Terms, and you bear sole responsibility for any consequences of doing so.
12. Tax responsibility
You are responsible for reporting your own income, including delivery earnings, tips (both in-app and cash), and any other compensation received through the platform. Drivesey issues a 1099-NEC where required by law. Drivesey does not withhold taxes from your payouts.
13. Customer satisfaction standard, suspension, and termination
Customer satisfaction standard. Customers rate each completed delivery from 1 to 5 stars. Your displayed rating is a rolling average of your most recent twenty (20) ratings, and the standard applies only after you have received at least ten (10) lifetime ratings. If your rolling average falls below 2.5, you receive a written warning; if it remains below 2.5 after your next ten (10) rated deliveries, you receive a final notice with a thirty (30) day period to recover; if it is still below 2.5 at the end of that period, your access to the marketplace ends. Your standing clears the moment your rolling average recovers to 2.5 or above. This standard measures one thing only: what Customers report about completed deliveries. It never considers your acceptance rate, declined work, counter-bids, hours, or availability, and a Customer's contested wait fee never affects it.
Suspension and termination. Drivesey may also suspend your account for a material violation of these Driver Terms, including: starting a wait timer from outside a pickup (when the geofence is in force), knowingly transporting a prohibited item (Section 11), repeated abuse of the dispute process, operating without valid commercial insurance, repeated failure to confirm pickup or drop-off after acceptance, or harm to a Customer. You may close your account at any time by contacting support; we will retain only the records required by law, our payment processor, and our insurance partners.
14. Limitation of liability
To the maximum extent permitted by law, Drivesey's aggregate liability to you arising out of or relating to your use of the platform is limited to the platform fees Drivesey collected from your earnings in the six (6) months preceding the claim. Drivesey is not liable for indirect, incidental, special, consequential, or punitive damages, including lost earnings opportunity.
15. Governing law and contact
These Driver Terms are governed by the laws of the State of Arizona. Disputes that cannot be resolved through Drivesey's internal process will be handled in the courts of Navajo County, Arizona.
Questions: support@drivesey.com